What is your return policy?
All orders are made to order, so our return policy allows for EXCHANGES OR CREDIT only within 10 days of receipt. Purchases made during Holiday Season (Nov.1 - Dec. 21) can be returned up until January 15. Items must be unworn, with the card or tag attached.
If you would like to exchange your item(s), please email email@example.com with your order number and reason for return within 10 days of receiving your order (by January 15, if item(s) was purchased during Holiday Season). All shipping charges must be paid by the customer.
Items sent back MUST be placed in appropriate packaging. We recommend using a bubble mailer; letter envelopes are not acceptable. If the item is damaged in the mail due to inappropriate packaging, the item(s) will not be accepted. Damaged item(s) will be returned to sender once the shipper pays for return shipping.
In the rare case you receive an item that has been damaged in the mail, please contact us at firstname.lastname@example.org within 10 days of receipt.
When and how will my order be shipped?
We pride ourselves on quick turnaround. All orders will ship in 1-5 full business days. If you need your order for a special occasion, please reach out before purchasing, so we can make sure your deadline can be met! We do offer shipping upgrades at checkout. If you do not see the shipping option you prefer, please email email@example.com and we will get you taken care of.
The below ship times DO NOT include processing time, which is 1-5 business days. Shipping time is calculated at checkout based on your location. We are not responsible for shipping delays caused by the mail carrier.
You can find our Holiday Shipping Deadlines here: https://shopkinseydesigns.com/pages/holiday-shipping-times
USPS First Class (Free on orders $25+) : 2-5 Business Days
USPS Priority: 1-3 Business Days
UPS Ground : 1-5 Business Days
UPS 3 Day Select: 3 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day
What if my package is lost in the mail?
If your tracking states the package was not delivered, we will open an investigation on the package and replace your item if it is declared lost. If packages are claimed to be lost but show "delivered" on your tracking information, this must be taken up with the mail carrier.
What if my jewelry breaks?
All of our pieces are made and inspected with care, and we pride ourselves on quality and customer service.
If your piece is damaged, we are always here to bring your favorite accessory back to life.
Clasps and jump rings can be fixed for a minimal fee of $6.00. This fee is only to cover your shipping. To start the repair process, simply send a photo of your damaged item to firstname.lastname@example.org. Once approved, you may purchase the "repair" listing found on our site. A repair address will be emailed to you, Once the item is received, the item will be sent back once it has been repaired in 3-5 business days.
Kinsey Designs repair policy does not cover tarnishing, loss of pendants/charms, or other damages not caused by a manufacturer defect.
If any charms, chain, or major components of the piece are lost, additional fees will be added to cover the cost of material.