FAQ


What is your return policy?

All orders are handmade to order, so our return policy allows for EXCHANGES ONLY within 10 days of receipt.

If you would like to exchange your item(s), please email kinseydesignsar@gmail.com within 10 days of receiving your order. For exchanges, all shipping charges must be paid by the customer. 

Items sent back MUST be placed in appropriate packaging. If the item is damaged in the mail due to inappropriate packaging, the item(s) will not be accepted. Damaged items will be returned to sender once the shipper pays for return shipping. 

In the rare case you receive an item that has been damaged in the mail, please contact us by email within three days of receipt, and we will replace the damaged item. 

What if my jewelry breaks?

All of our pieces are handmade with care, and we pride ourselves on quality and customer service. 

If your beloved piece breaks, we are always here to bring your favorite accessory back to life. 

Clasps and jump rings can be fixed for a minimal fee of $6.00. This fee is only to cover your shipping. To start the repair process, simply send a photo of your damaged item to kinseydesignsar@gmail.com. Once approved, you may purchase the "repair" listing found on our site. A repair address will be emailed to you, and the item will be sent back once it has been repaired in 3-7 days. 

If any charms, chain, or major components of the piece are lost, additional fees will be added to cover the cost of material.

When and how will my order be shipped? 

We pride ourselves on quick turnaround. All orders will ship within 1-5 business days. If you need your order for a special occasion, please reach out before purchasing, so we can make sure your deadline can be met! We do offer shipping upgrades upon request. kinseydesignsar@gmail.com.

Orders placed during holiday season (November 25-December 15) will be shipped by December 18 for holiday delivery. If for some reason your order cannot be fulfilled by December 18, you will be notified and refunded within 24 hours of placing the order.  

All orders will be shipped USPS First Class (2-5 business days). If you need faster shipping, please send us an email with your desired date of receipt.

What if my package is lost in the mail?

While this is a rare occurrence, there is always the possibility that the mail carrier can lose a package. If your tracking states the package was not delivered, we will replace your item. If you would like to purchase shipping insurance, you can do so by searching "shipping insurance" in the search bar. This will cover packages lost in the mail. If packages are claimed to be lost but show "delivered" on tracking information, this must be taken up with the mail carrier. 

 

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